We offer fast and reliable shipping options to destinations within the United Kingdom and internationally, ensuring that your tea orders reach you promptly and in perfect condition.
 

All orders are processed and dispatched within 3-5 business days, excluding weekends and public holidays.
 

We provide tracking information for all shipments, allowing you to monitor the progress of your order from our warehouse to your doorstep.
 

Shipping costs are calculated at checkout based on the weight and destination of your order. We strive to offer competitive rates and occasional free shipping promotions for qualifying orders.
 

For international shipments, please note that customs duties, taxes, and other fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in our shipping fees.

We want you to be completely satisfied with your purchase from Tea Story. If for any reason you are not happy with your order, you may return it to us within 30 days of receipt for a full refund or exchange, provided that the items are unused, in their original packaging, and in resalable condition.
 

To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with a return reference number and instructions on how to return your items.
 

Please note that we are unable to accept returns on opened or used tea products due to hygiene reasons. Additionally, personalised or customised items are not eligible for return unless they are defective or damaged.
 

Once we receive your returned items, we will inspect them and process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.
 

In the unlikely event that you receive incorrect, damaged, or defective items, please contact us immediately, and we will rectify the issue at no additional cost to you.