Last updated: 11 June 2025

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At Tea Story, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

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1. Who we are

We are Tea Story, a UK-based brand offering premium teas and personalised tea experiences. Our website address is: www.teastory.club.

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2. What information we collect

We may collect the following personal data when you interact with us:

• Your name, email address, and contact details (e.g. when you place an order or sign up for our newsletter)

• Shipping and billing address

• Payment information (processed securely via our payment provider – we do not store card details)

• Order history and preferences

• Website usage data (via cookies and analytics tools)

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3. How we use your information

We only use your personal information for:

• Fulfilling your orders

• Providing customer support

• Sending updates, offers, or newsletters (only if you opt in)

• Improving our website and services

We do not sell your data to any third party.

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4. Sharing your information

We may share your information with trusted service providers, such as:

• Payment processors (e.g. Stripe, PayPal)

• Shipping partners (e.g. Royal Mail)

• Wix, our website hosting platform

All partners are GDPR-compliant and only use your data to support our services.

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5. Your rights

You have the right to:

• Access, correct, or delete your data

• Withdraw consent at any time

• Request a copy of the data we hold about you

To exercise these rights, please email us at hello@teastory.club.

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6. How we protect your data

We use secure encryption, trusted platforms (like Wix and Stripe), and industry best practices to keep your information safe.

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7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

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8. Changes to this policy

We may update this Privacy Policy from time to time. We recommend checking this page periodically to stay informed.

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9. Contact us

If you have any questions or concerns about our privacy practices, feel free to reach out:

Email: info@teastory.club
Address: Suite 9.03, 1 Harbour Exchange Square, London, United Kingdom